Support that picks up the phone. Australian. Real.
Ordit is built for buildings, but it's run by people. When something needs answering, you're talking to an Australian team that knows the platform, knows compliance, and knows your building.
HOW TO REACH US
Three ways to get help.
Phone support.
Call our team on +61 428 247 655, Monday to Friday, 8am to 6pm AEST. Outside these hours, leave a message and we'll call back the next business morning.
Email support.
Email support@ordit.au any time. We respond to all emails within one business day. Most are answered within four business hours.
In-platform help.
Click the Help icon inside Ordit to send a message directly from your dashboard. The message arrives with your account and building context already attached, so we can answer faster.
RESPONSE TIMES
How quickly we respond.
Critical issues.
Platform outages, emergency services QR access not working, security incidents. Responded to within one hour during business hours, and within four hours outside business hours.
Standard issues.
How-to questions, configuration help, document upload problems. Responded to within one business day.
Onboarding and tier changes.
Handled by your dedicated onboarding contact. Timing is agreed during your consultation.
SELF-SERVE RESOURCES
Find answers without waiting.
How-to videos.
Short, practical walkthroughs covering setup, daily use, and the most common questions. Available at ordit.au/how-to-videos.
Knowledge base.
Searchable articles covering features, troubleshooting and best practice. Available at ordit.au/support/articles.
Live system status.
Check current platform status, scheduled maintenance and recent incidents at status.ordit.au.
WHAT'S INCLUDED
What support covers, on every tier.
Standard support, all tiers.
Help with setup, configuration, document uploads, user permissions, automated reminders, hazard reporting, the special needs register, and emergency services QR access. Phone, email and in-platform.
Assisted uploads, tier 2 and above.
Our team helps migrate existing records into your digital wallet during onboarding, and provides assistance with ongoing uploads as part of your subscription.
Audit assist, tier 3 and above.
Walk-through support for self-audits, including help interpreting checklist items and structuring evidence. We don't replace external auditors, but we do help you prepare.
Dedicated account management, tier 4.
Enterprise customers across multiple sites have a named account manager who handles complex requests, multi-site coordination, and quarterly reviews.
FREQUENTLY ASKED QUESTIONS
Common support questions.
Contact support immediately. Your building's wallet and documents live in Ordit's cloud, not in the QR code itself, so a damaged code can be replaced without any loss of data. We dispatch replacement codes within one business day.
Contact support and we'll work with your authorised representative (typically the building owner or body corporate chair) to transfer administrator access. There is no migration phase. The incoming manager simply receives access to the same digital wallet, with the full history intact.
Contact your onboarding representative or our sales team at sales@ordit.au. Tier changes carry over your full digital wallet. There is no data migration and no loss of compliance history.
In an emergency, your building's QR panel makes operational safety information available to attending emergency services without needing our help. If you need our team during a critical incident, call our number, mark the call as urgent, and we will respond within one hour during business hours and four hours outside business hours.
Send it to support@ordit.au or call us. If it's not for support, we'll route it to the right team for you. You don't need to figure out who handles what.
Real support. From a real Australian team.
Most software platforms hide their support behind ticket forms and chatbots. Ordit doesn't. When you call us, you talk to someone who knows the platform and your building. When you email us, a person reads it. When something breaks, we tell you.
Or call us directly on +61 468 247 655.
The digital wallet for your building.
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